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Service Desk

Service Desk

Some of the chief concerns we hear from people just like you is your frustration with being able to see how your team are performing.

Our LEAD-BI Service Desk dashboard includes:
  • All tickets that are approaching SLA breach
  • All service level agreement metrics
  • Active major incidents
  • Breached incidents
  • Workload by service
  • Incidents by team
  • Problems by team
  • Changes by team
Our customers have found that LEAD-BI reporting assists them to focus on training issues (tickets incorrectly assigned) and ticket trends, enabling them to increase service desk personnel during known workload peak times
 
Service Desk Dashboard 600

Contact us

+64 4 382 8096

Level 1
166 Featherston Street
Wellington Central
Wellington 6011
New Zealand