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Privacy Policy

Privacy Policy

Capella Consulting understands you value your privacy. At Capella Consulting, we want to make your experience online satisfying and safe. The following privacy policy describes our practice with respect to the collection and use of your personally identifiable information (personal information) on our Web site. By using our Web site, you consent to the terms of our privacy policy and to Capella Consulting processing of personal information for the purposes stated below. Collection of Your Personal Information Personal information means any information that may be used to identify an individual, including, but not limited to, your name, home address, telephone number, e-mail address, and credit card information.
Capella Consulting may require you to provide us with personal information if you would like to participate in some activities available on, or benefit from services offered on, our Web site. We endeavour to limit our requests for personal information to information we believe is minimally necessary to achieve our stated collection purposes. Personal information collected on this Web site is often limited to e-mail address, country or location but may include additional information when needed to provide a service you requested. For example, if you choose a service or transaction that requires payment, such as making a purchase on the Capella Consulting e-Store Web site, we will request personal information necessary for billing and/or shipping such as name, address, telephone number and credit card number.
Also, in order to improve our services and the quality of our Web site, Capella Consulting offers you the opportunity to provide your suggestions and contributions by completing a Suggestions form which collects personal information such as name and e-mail address. Please note that any comments or materials sent to us, including feedback data, such as questions, comments, suggestions and any other responses are deemed to be non-confidential. We have no obligation with respect to such responses, and Capella Consulting shall be free to use, reproduce, distribute and publicly display such comments and materials without reference to you personally.

Capella Consulting is also free to use any ideas, concepts, know-how or techniques contained in such responses for any purpose whatsoever.
Capella collects Your personal information
Capella is a provider of beautiful reporting software that’s simple, smart, and secure and gives business owners insight into the performance of their businesses and business systems.

The Service involves the storage of Data about a company or individual. That Data can include personal information. “Personal information” is information about an identifiable individual, and may include information such as the individual’s name, email address, telephone number, bank account details, taxation details, and accounting and financial information.

Capella may collect personal information directly from You when You:
  • register to use the Service,
  • use the Service,
  • contact the Capella support team, and
  • visit our Website.
You can always choose not to provide Your personal information to Capella, but it may mean that we are unable to provide You with the Service.
Capella may receive personal information from You about others
Through Your use of the Service, Capella may also collect information from You about someone else. If You provide Capella with personal information about someone else, You must ensure that You are authorized to disclose that information to Capella and that, without Capella taking any further steps required by applicable data protection or privacy laws, Capella may collect, use and disclose such information for the purposes described in this Policy.

This means that You must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual's right to obtain access to that information, Capella’s identity, and how to contact Capella.
Where requested to do so by Capella, You must also assist Capella with any requests by the individual to access or update the personal information You have collected from them and entered into the Service.
Capella collects, holds, and uses Your personal information for limited purposes
Capella collects Your personal information so that we can provide You with the Service and any related services You may request. In doing so, Capella may use the personal information we have collected from You for purposes related to the Services including to:
  • verify Your identity,
  • administer the Service,
  • notify You of new or changed services offered in relation to the Service,
  • carry out marketing or training relating to the Service,
  • assist with the resolution of technical support issues or other issues relating to the Service,
  • comply with laws and regulations in applicable jurisdictions, and
  • communicate with You. 
By using the Service, You consent to Your personal information being collected, held and used in this way and for any other use You authorize. Capella will only use Your personal information for the purposes described in this Policy or with Your express permission.
It is Your responsibility to keep Your password to the Service safe. You should notify us as soon as possible if You become aware of any misuse of Your password, and immediately change your password within the Service or via the Forgotten Password process.
Capella Software as a Service holds your personal information on servers located principally in Australia, the U.S. and Singapore
All Data, including personal and non-personal information, that is entered into the Service by You, or automatically imported on Your instruction, is transferred to Capella’s servers as a function of transmission across the Internet. By using the Service, You consent to Your personal information being transferred to our servers as set out in this Policy.
Currently our servers are primarily located in Sydney, Australia, with backups in Singapore and the United States of America (U.S.), primarily by Amazon Web Services, Inc. (Amazon), and Your personal information will be routed through, and stored on, those servers as part of the Service. Amazon are participants in the Safe Harbor program developed by the U.S. Department of Commerce and (1) the European Union and (2) Switzerland, respectively. Amazon has certified that they adhere to the Safe Harbor Privacy Principles agreed upon by the U.S. and (1) the European Union and (2) Switzerland, respectively. For more information about the Safe Harbor and to view Amazon’s certification, visit the U.S. Department of Commerce's Safe Harbor Web site.  
By providing Your personal information to Capella, You consent to Capella storing Your personal information on servers hosted in these countries. While Your personal information will be stored on servers located in these countries, it will remain within Capella’s effective control at all times. The server host’s role is limited to providing a hosting and storage service to Capella, and we’ve taken steps to ensure that our server hosts do not have access to, and use the necessary level of protection for, Your personal information.
If You do not want Your personal information to be transferred to a server located in these countries, You should not provide Capella with Your personal information or use the Service.
Sharing and Disclosure of Personal Information in limited circumstances
Capella will only disclose the personal information You have provided to us to entities outside the Capella group of companies if it is necessary and appropriate to facilitate the purpose for which Your personal information was collected pursuant to this Policy, including the provision of the Service.
Capella will not otherwise disclose Your personal information to a third party unless You have provided Your express consent. However, You should be aware that Capella may be required to disclose Your personal information without Your consent in order to comply with any court orders, subpoenas, or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify You if we are required by law to disclose Your personal information.
The third parties who host our servers do not control, and are not permitted to access or use Your personal information except for the limited purpose of storing the information. This means that Capella does not currently “disclose” personal information to third parties located overseas.
Information about You from Third Parties
In order to protect against potential fraud, we may verify with third parties the information you provide. In the course of such verification, we receive personally identifiable information about you from such services. In particular, if you use a credit card or debit card to purchase services with us, we may use card authorization and fraud screening services to verify that your card information and address matches the information that you supplied to us, and that the card has not been reported as lost or stolen. Under some circumstances such as registering your business to subscribe to services from us, we may conduct a background check on your business by obtaining information about you and your business from a credit bureau or a business information service such as Dun & Bradstreet.
If you incur a debt to us, we will generally conduct a credit check on you by obtaining additional information about you from a credit bureau, to the extent permitted by law. We, at our sole discretion, also reserve the right periodically to retrieve and review a business and/or consumer credit report for any account, and reserve the right to close an account based on information obtained during this credit review process.
Use of Non-Personal Information Collected
Capella Consulting uses non-personal information such as demographic data to analyse and develop marketing strategy and to determine how you found about us, your interests regarding our products and services and how to further improve this Web site based upon user data. We may share such non-personal data with third parties.
You may request access to Your personal information
It is Your responsibility to ensure that the personal information You provide to us is accurate, complete and up-to-date. You may request access to the information we hold about You, or request that we update or correct any personal information we hold about You, by setting out Your request in writing and sending it to us at
Capella will process Your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet Your request, we will let you know why. For example, it may be necessary for us to deny Your request if it would have an unreasonable impact on the privacy or affairs of other individuals, or if it is not reasonable and practicable for us to process Your request in the manner You have requested. In some circumstances, it may be necessary for us to seek to arrange access to Your personal information through a mutually agreed intermediary (for example, the Subscriber).
We’ll only keep Your personal information for as long as we require it for the purposes of providing You with the Service. However, we may also be required to keep some of Your personal information for specified periods of time, for example under certain laws relating to corporations, money laundering, and financial reporting legislation.
We communicate with users who subscribe to our services on a regular basis via email, and we may also communicate by phone to resolve customer complaints or investigate suspicious transactions. We may use your email address to confirm your opening of an account, to send you notice of payments, to send you information about changes to our products and services, and to send notices and other disclosures as required by law. Generally, users cannot opt out of these communications, but they will be primarily informational in nature rather than promotional.
Capella Consulting provides you the opportunity to exercise an opt-out choice if you do not want to receive other types of communication from us such as emails or updates from us regarding new services and products offered on this Web site or if you do not want us to share your personal information with third parties. The opt-out choice may be exercised by sending an email to and using the subject reference unsubscribe. We will process your unsubscribe as soon as possible, but please be aware that in some circumstances you may receive a few more messages until the unsubscribe is processed.
Cookies and Other Tracking Technologies
Capella Consulting uses “cookies” and other tracking technologies. A “cookie” is a small text file that may be used to collect information about Web site activity. For example, when someone visits the Web site, a cookie is placed on the user’s machine (if the user accepts cookies) or is read if the user has visited the Web site previously. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you will need to re-enter your original user ID and password to gain access to certain parts of the Web site. Capella Consulting uses an email delivery and marketing third party provider to send emails that you have agreed to receive.

Pixel tags and cookies are used in those email messages and at this Web site to help us measure the effectiveness of our advertising and how visitors use our Web site. If you have agreed to receive emails from us, those emails may contain advertising about goods and services that we think might be of interest to you. In order to understand how our readers interact with the emails and the content that we send, we use pixels in the text in order to understand who has opened the emails that they have been sent. In order to provide our content in the most interesting way, we also use pixels to learn whether you can receive emails in text or html form. If you click on a link in the email, we may set a cookie on your browser. If you visit this Web site as a result of clicking on a link, we are able to understand how you interact with the pages of our Web site through the combination of the cookie and pixels set on the pages of our Web site.

This enables us to understand what interested you in our emails and what did not, and what interests you about our Web site and what does not. We can then try to send you more interesting information in the future. Please note that this information is for our use only – we do not disclose or share this information with any third parties. Our use of cookies and other tracking technologies allows us to improve our Web site and your Web experience. We may also analyse information that does not contain personal information for trends and statistics.
You are responsible for transfer of Your data
The Service may allow You, the Subscriber, or another Invited User within the relevant subscription to the Service to transfer Data, including Your personal information, electronically to and from third-parties. Capella has no control over the content of the data that is transmitted, and takes no responsibility for the privacy practices of these other parties. You are responsible for checking the privacy policy of any other parties so that You can be informed of how they will handle Your personal information.
Third Party Links
This policy applies solely to information collected on our Web site. Our Web site contains links to other sites. Capella Consulting is not responsible for the privacy practices or the content of these other web sites. We encourage you to read such other Web sites’ privacy policies in order to understand whether and how they process data about your visit to their sites.
International Users
If you are visiting from other regions with laws governing data collection and use that may differ from New Zealand law please note that you are transferring your personal data to New Zealand and by providing your personal data you consent to:
  • the use of your personal data for the uses identified above in accordance with this Privacy Policy; and
  • the transfer of your personal data to New Zealand as indicated above. 
Capella takes steps to protect your personal information
Capella is committed to protecting the security of Your personal information and we take all reasonable precautions to protect it from unauthorized access, modification or disclosure. Your personal information is stored on secure servers that have SSL Certificates issued by leading certificate authority Go Daddy and all Data transferred between You and the Service is encrypted. You can find out more about our security arrangements and our data protection measures on our security page.
However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that Your information will be secure at all times. Transmission of personal information over the Internet is at Your own risk and You should only enter, or instruct the entering of, personal information to the Service within a secure environment.
We will advise You at the first reasonable opportunity upon discovering or being advised of a security breach where Your personal information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorized persons or in any unauthorized manner.
If Capella Consulting learns of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using this web site or providing personal information to us you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of this site. Capella Consulting may post a notice on our web site if a security breach occurs.
If this happens, you will need a web browser enabling you to view the Capella Consulting web site. Capella Consulting may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify us at
Changes to This Privacy Policy
With effect for the future, Capella Consulting reserves the right to change this privacy policy from time to time. When we do, we will also revise the “last updated” date of this privacy policy. For changes to this Privacy Policy that may be materially less restrictive on our use or disclosure of personal information you have provided to us, we will attempt to obtain your consent before implementing the change by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site. Your continued use of the Web Site or the Service will be deemed acceptance of any amended Policy.
Enforcement of This Privacy Policy
If you have comments or questions with respect to this policy, please contact us at , or by mail to:
Capella Consulting Ltd
148-150 Cuba Street,
PO Box 6081
Wellington 6011
New Zealand
Attn: Marketing Manager
Last updated: March 2015

Contact us

+64 4 382 8096

Level 1
166 Featherston Street
Wellington Central
Wellington 6011
New Zealand